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Overview
Set on the Victorian seafront of Douglas, the Best Western Palace Hotel & Casino is among the largest four-star hotels on the Isle of Man. Its promenade position puts guests within a minute's walk of the sand, with wide views across Douglas Bay from many parts of the building.
What sets the Palace apart is how much sits under one roof: a health club with an indoor pool, a spa, two restaurants, a lounge bar, a cinema and the island's licensed casino. It works equally well as a base for exploring the island's coastal trails and countryside or as a venue for conferences and celebrations.
Facilities & Amenities
- Free Wi-Fi throughout
- Indoor swimming pool
- Spa & treatments
- Health club & gym
- Two restaurants
- Lounge bar
- On-site casino (18+)
- On-site cinema
- Meeting & event rooms
- On-site parking
- Laundry & dry cleaning
- Smoke-free property
Rooms
Double & Twin Rooms
Bright, contemporary rooms with a work desk, safe, hairdryer and ironing facilities — a solid choice for short breaks and business trips.
Sea-View Rooms
Front-facing rooms looking out across Douglas Bay. Worth requesting if the view is a priority for your stay.
Family Rooms
Extra sleeping space for families, with the beach and promenade only a short stroll away.
Dining & Entertainment
Guests can choose between two on-site restaurants, including a dining room with panoramic views over the bay, and the relaxed Looky's Lounge Bar for drinks. Evenings can be spent at the on-site cinema, which screens films nightly, or in the games areas with pool tables, darts and shuffleboard.
The casino is located on the first floor and offers table games such as roulette and blackjack, with croupiers on hand to explain the basics to newcomers. Entry is free for hotel guests and walk-in visitors aged 18 and over, and a smart-casual dress code applies. A bingo and slots lounge can also be found on the promenade side of the complex.
Wellness
The hotel's health club is free for residents and usually open from early morning until late evening. Alongside the indoor pool you'll find a gym and steam room, while the separate spa within the complex offers a menu of treatments at additional cost.
Meetings & Events
With up to seven flexible spaces — including the Shearwater Suite, which can be divided into three smaller rooms, plus the Cushag Suite, Curzon Room and Derby Lounge — the Palace caters to groups from around eight people up to roughly three hundred.
Location & Getting Around
- Douglas Beach~1 min walk
- Gaiety Theatre~12 min walk
- Manx Museum~19 min walk
- Douglas Sea TerminalWalking distance
- Isle of Man Airport~25 min by taxi
Frequently Asked Questions
What are the check-in and check-out times?
Check-in generally starts at 16:00 and check-out is by 11:00. Ask the hotel about early arrival or late departure.
Does the hotel have a swimming pool?
Yes — the health club includes an indoor pool, alongside a gym and steam room.
Who can use the casino?
The casino on the first floor is open to hotel residents and visitors aged 18 and over. A smart-casual dress code applies.
How far is it from the airport?
Isle of Man Airport is roughly a 25-minute taxi ride away, and the Douglas Sea Terminal is within walking distance.
Is the hotel suitable for business events?
Yes. It offers several meeting rooms that can host anything from small board meetings to events of around 300 people.